Refund Policy

1. Our 60-Day Money-Back Guarantee

At Baker's™, we stand behind the quality and effectiveness of our Volume And Flavour Enhancer. We offer a comprehensive 60-day money-back guarantee because we believe in our product and want you to feel confident in your purchase.

What This Means for You:

• Risk-Free Trial: Try Baker's for up to 60 days from your purchase date
• Complete Satisfaction: If you're not satisfied for any reason, we'll refund your money
• No Questions Asked: We don't require lengthy explanations or justifications
• Peace of Mind: Shop with confidence knowing your investment is protected

2. Eligibility Requirements

To qualify for our money-back guarantee, the following conditions must be met:

Time Frame

• Returns must be initiated within 60 days of your original purchase date
• The 60-day period begins from the date of delivery, not the order date
• Late return requests cannot be accommodated due to processing limitations

Product Condition

• Products should be in their original packaging when possible
• Used products are acceptable - we understand you need to try the product
• Empty bottles are acceptable as proof of trial
• Products must not be damaged due to misuse or negligence

Documentation Required

• Original order number or receipt
• Contact information for processing
• Return authorization number (obtained from customer service)

3. Step-by-Step Return Process

Step 1: Contact Customer Service

Before returning any products, you must obtain a Return Authorization (RA) number:

• Email: contact@web-bakers.com
• Subject Line: "Return Request - Order #[Your Order Number]"
• Include: Your order number, name, and reason for return
• Response Time: We'll respond within 24 hours with your RA number

Step 2: Package Your Return

• Place products in a secure box or padded envelope
• Include your RA number inside the package
• Add a note with your contact information
• Keep original packaging if available (not required)

Step 3: Ship Your Return

• Ship to the address provided with your RA number
• Use a trackable shipping method for your protection
• You are responsible for return shipping costs
• We recommend using delivery confirmation

Step 4: Refund Processing

• We'll inspect your return within 2-3 business days of receipt
• Approved refunds are processed within 5-10 business days
• Refunds are issued to your original payment method
• You'll receive email confirmation when your refund is processed

4. What's Covered and What's Not

✅ What's Included in Your Refund:

• Full product purchase price
• Any applicable taxes you paid
• Bundle discounts are honored (refund reflects discounted price)

❌ What's Not Covered:

• Original shipping and handling fees
• Return shipping costs (customer responsibility)
• Processing fees charged by payment providers
• International customs duties or taxes

5. Special Circumstances

Damaged or Defective Products

If your product arrives damaged or defective:

• Contact us immediately upon receipt
• Provide photos of the damage if possible
• We'll arrange for replacement at no cost to you
• Return shipping will be prepaid by us

Wrong Product Shipped

If we ship the wrong product:

• Contact us within 7 days of delivery
• We'll arrange for correct product shipment
• Return the wrong product at our expense
• No cost to you for our error

Multiple Bottle Orders

For bundle purchases:

• You may return individual bottles or the entire order
• Partial returns will be refunded at the bundle pricing rate
• The remaining bottles will maintain bundle pricing benefits

6. Processing Times and Methods

Refund Timeline

• Credit Cards: 5-10 business days after processing
• Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfers: 7-14 business days after processing

Refund Methods

Refunds are issued using the same payment method used for your original purchase. We cannot issue refunds to different accounts or payment methods for security reasons.

7. International Orders

For customers outside the United States:

• Same 60-day guarantee applies
• Customer responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Currency conversion rates may affect refund amounts
• Allow additional time for international processing

8. Subscription and Auto-Ship Orders

For recurring orders:

• Cancel your subscription to avoid future charges
• Return most recent shipment within 60 days
• Previous shipments subject to their own 60-day windows
• Contact customer service for subscription management

9. Fraud Prevention

To protect all customers, we monitor for fraudulent return activity:

• Excessive returns may trigger account review
• We reserve the right to refuse returns from customers with patterns of abuse
• False return claims may result in account suspension
• We cooperate with payment processors and law enforcement when necessary

10. Contact Information

Customer Service

Email: contact@web-bakers.com
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9 AM - 6 PM EST

Return Address

Return address will be provided with your Return Authorization number

11. Policy Updates

We may update this refund policy to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised date. Continued use of our products after changes constitutes acceptance of the updated policy.

12. Your Rights

This refund policy does not affect your statutory consumer rights under applicable law. In some jurisdictions, you may have additional rights that cannot be waived by this policy.